D.J. Johnson booked a flight from his hometown of Syracuse, New York, to Richmond, Virginia. Delta's policy is to "make every effort" to process refunds within seven days. Johnson: "My $352 is much more valuable to me than it is for them"

Delta cautions that, due to "high volume," refunds can take up to 30 days, plus another two billing cycles for tickets purchased with a credit or debit card. The airline industry has struggled to keep up with the post-pandemic demand for travel. Delta did not immediately respond to CNBC Make It's request for comment.

Under current DOT rules, you're entitled to a full cash refund if the airline cancels, or if they make a "significant" schedule change to the flight. According to the rules, whether you'll get a refund depends on a few factors, including the length of the delay and the distance of your flight.

The DOT says it determines whether you're entitled to a refund on "a case-by-case basis" If you're not sure, call the DOT at 1-800-273-8255 or go to For confidential support call the Samaritans on 08457 90 90 90 or visit a local Samaritans branch, see for details.

The Department of Transportation proposed a new rule that would standardize the meaning of a significant delay. If the new rule passes, you will be entitled to full cash refund if your flight is canceled. The proposal also clarifies that refunds must be paid out by airlines within seven...
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