Your angry complaints to call centers may soon be soothed by AI

businessinsider.com/ai-take-anger-out-customer-complaints-call-centers-softbank-japan-2024-5

SoftBank plans to use AI to make angry customer calls sound gentler.
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Call center workers might not have to deal with angry customers for too much longer.
SoftBank plans on using AI to make angry calls sound less aggressive.
The Japanese firm is seeking to turn a customer's voice "into a calm conversational tone" with AI.
Complaints to call center workers…

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