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The Silent Brand Killer: How IVR Failures Undermine Customer Experience (And How To Fix It)
forbes.com/councils/forbestechcouncil/2025/06/16/the-silent-brand-killer-how-ivr-failures-undermine-customer-experience-and-how-to-fix-it
Every time a customer interacts with your IVR, it’s an opportunity to reinforce your brand’s values.
This story appeared on forbes.com, 2025-06-16 11:15:00.