Frustrated Customers Abandon Brands When Refunds Are Too Slow

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Frustrated Customers Abandon Brands When Refunds Are Too Slow

pymnts.com/real-time-payments/2025/frustrated-customers-abandon-brands-when-refunds-are-too-slow

In a world where convenience is the baseline and immediacy is expected, a slow refund can do more than frustrate. It can send customers running.

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Data from the latest “Money Mobility Tracker®,” “Instant Shift: How Choice, Certainty and Convenience Are Driving…

This story appeared on pymnts.com, 2025-07-16 08:02:27.