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AI shakes up the call center industry, but some tasks are still better left to the humans
bostonherald.com/2025/09/08/ai-customer-service
By KEN SWEET
NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he had to physically write for each call he handled.
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This story appeared on bostonherald.com, 2025-09-08 22:55:00.