Salesforce sacrifices 4,000 support jobs on the altar of AI

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Benioff boasts bots now handle half of customer chats as doubts over reliability linger
Speaking ahead of Labor Day – celebrated in the US to recognize the nation's labor movement – Salesforce CEO and co-founder Marc Benioff said the company had slashed 4,000 customer support roles…

This story appeared on go.theregister.com, 2025-09-02 16:00:09.
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