Call center staffers explain to researchers how their AI assistants aren't very helpful

go.theregister.com/feed/www.theregister.com/2025/07/02/call_center_ai_assistants

Lots of manual corrections and data entry still required
ai-pocalypse Recent research details how customer service reps at a Chinese utility's call center often struggled when trying to use an AI assistant, and were forced to make manual fixes.…

This story appeared on go.theregister.com, 2025-07-02 19:58:04.
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