FedEx’s Use of AI Chatbots Is the Worst Thing a Company Could Do to Its Customers

inc.com/jason-aten/fedexs-use-of-ai-chatbots-is-the-worst-thing-a-company-could-do-to-its-customers/91255290

Forcing your customers to interact with AI might seem like a good idea, but no one wants this.

This story appeared on inc.com, 2025-10-23 11:04:49.
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