United Airlines Just Sent a Very Important Email to 3.7 Million Customers. This 1 Word Mattered Most

inc.com/bill-murphy-jr/united-airlines-just-sent-a-very-important-email-to-3-7-million-customers-this-1-word-mattered-most/91188364

When you have to communicate effectively in a tough situation, pick the most important message and stick with it.

This story appeared on inc.com, 2025-05-13 09:27:00.
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