Social Security is rerouting staff to man the phone lines — and hiding how long callers are waiting

businessinsider.com/social-security-field-staff-reassigned-phones-call-wait-data-vanishes-2025-7

A Social Security office in New York City.
Allie Kelly/BI
The Social Security Administration is reassigning up to 1,000 field office employees to teleservice work.
The staffing switch-up is meant to "meet the most pressing service demands."
Publicly available data on wait times and other…

This story appeared on businessinsider.com, 2025-07-11 19:35:12.
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