Amazon internal review found its AI tool Q fell 'significantly' behind rivals on accuracy in its first year

businessinsider.com/amazon-q-significantly-behind-rivals-accuracy-first-year-2025-10

AWS CEO Matt Garman
Noah Berger/Noah Berger
Amazon's Q Business AI tool faced accuracy issues in its first year.
The tool struggled with data processing and conversational flow, drawing customer complaints.
Amazon has launched updates to improve accuracy, but some employees remain…

This story appeared on businessinsider.com, 2025-10-03 09:00:02.
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