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From Tables to Touchpoints: Restaurants Are Taking a Page from Retail’s Tech Playbook
observer.com/2025/10/restaurants-retail-tech-guest-relationshipFor decades, restaurants were built on a single transaction: the table. Guests dined, paid and left. Loyalty was anecdotal—a bartender remembering a favorite drink or a maître d’ recognizing a face. The pandemic shattered that simplicity. To survive, operators spun up delivery,…
This story appeared on observer.com, 2025-10-08 19:15:07.