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Zurich Insurance's new CRM is like Spotify for insurance agents — and it could improve customer service
businessinsider.com/zurich-insurance-ai-customer-relationship-management-crm-system-helps-agents-2025-5
Golero/Getty Images
Zurich Insurance Group has over 55 million customers around the world.
The insurer built an AI tool into its agents' workflow to increase customer loyalty.
This article is part of "Build IT: Connectivity," a series about tech powering better business.
For insurance…
This story appeared on businessinsider.com, 2025-05-06 20:50:05.