Southwest Airlines Just Made A Costly Mistake In Consumer Psychology

forbes.com/sites/rogerdooley/2025/05/29/southwest-airlines-just-made-a-costly-mistake-in-consumer-psychology

Southwest Airlines began charging $35 for the first checked bag and $45 for the second, starting Wednesday. It's the end of an era for the airline that trademarked "bags fly free" and built decades of customer loyalty around that simple promise.
Southwest executives have been under…

This story appeared on forbes.com, 2025-05-29 20:18:23.284000.
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