AI-Driven Incident Management Needs Human Empathy

forbes.com/sites/garydrenik/2025/07/10/ai-driven-incident-management-needs-human-empathy

However, as good as AI is at spotting incidents, it can’t put those incidents in a business context; it can’t tell you why they matter.

This story appeared on forbes.com, 2025-07-10 13:59:07.
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