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Klarna, which said in 2024 that AI was doing the work of 700 customer service agents, starts hiring remote workers after the AI approach led to “lower quality”
bloomberg.com/news/articles/2025-05-08/klarna-turns-from-ai-to-real-person-customer-service
This story appeared on bloomberg.com, 2025-05-10 22:59:46.274000.