Klarna Reverses AI Customer Service Overhaul

tech.co/news/klarna-reverses-ai-overhaul

Fintech company Klarna, known for its “buy now, pay later” services, is going back on its decision to replace human workers with Artificial Intelligence (AI). The company has previously claimed that its AI assistant was completing the work of 700 employees.
CEO Sebastian Siemiatkowski…

This story appeared on tech.co, 2025-05-20 10:55:56.
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