Klarna Focuses on Human-Powered Customer Service

pymnts.com/bnpl/2025/klarna-focuses-on-human-powered-customer-service

Pay-later firm Klarna is reportedly rethinking some of its AI-centered cost-cutting.
Now, CEO Sebastian Siemiatkowski told Bloomberg News in an interview posted Thursday (May 8), the Swedish startup is undertaking a hiring effort to make sure customers always have the option of talking…

This story appeared on pymnts.com, 2025-05-08 12:49:18.
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