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Turning Customer Conversations Into Actionable Insights
pymnts.com/opinion/2025/turning-customer-conversations-into-actionable-insights
Customer conversations are a gold mine for business innovation, ValidiFI Customer Operations EVP Mark Lashmar writes in a new PYMNTS eBook, “The Listening Economy: How Customer Conversations Are Transforming Financial Services.”
A leading lender faced a critical issue in its…
This story appeared on pymnts.com, 2025-05-13 08:00:21.