United Airlines Just Sent a Very Smart Email to 1.5 Million Customers. These 3 Words Mattered Most

inc.com/bill-murphy-jr/united-airlines-just-sent-a-very-smart-email-to-1-5-million-customers-these-3-words-mattered-most/91193848

Science suggests we’re hardwired to react with greater empathy when we know people’s names.

This story appeared on inc.com, 2025-05-26 04:05:00.
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