Ottawa tells CRA to fix its call centre problem so more Canadians can reach an agent

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Ottawa tells CRA to fix its call centre problem so more Canadians can reach an agent

cbc.ca/news/business/cra-phone-wait-1.7623006

The federal government has instructed the Canada Revenue Agency to devise a 100-day plan to improve service at its call centres so more Canadians can get through by phone. The directive follows a CBC story about difficulties reaching an agent.

This story appeared on cbc.ca, 2025-09-02 16:10:05.