How the world’s largest call center operator is blending artificial intelligence with emotional intelligence

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How the world’s largest call center operator is blending artificial intelligence with emotional intelligence

fortune.com/2025/10/09/teleperformance-worlds-largest-call-center-operator-blending-artificial-intelligence-with-emotional-intelligence

It’s a nervy time to be a frontline worker in a call center or back-office hub. Startups are advertising ‘AI employees’ and the likes of venture capital firm Andreessen Horowitz are talking of AI ‘productizing and unbundling’ the business process outsourcing (BPO) sector that executes…

This story appeared on fortune.com, 2025-10-09 06:16:00.