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Delta CEO Ed Bastian says one key to building customer loyalty is ‘obsessing’ over your own staff
fortune.com/2025/10/30/delta-ceo-ed-bastian-loyalty-program-staff-customers
In today’s CEO Daily: Diane Brady on building customer loyalty.
The big story: U.S.-China trade truce.
The markets: Trending down.
Plus: All the news and watercooler chat from Fortune.
Good morning. Customer loyalty is a tricky thing: hard to get, relatively easy to maintain, and hard to…
This story appeared on fortune.com, 2025-10-30 09:16:58.