Airbnb: 50% of Users Turn to AI Bot for Customer Service

pymnts.com/artificial-intelligence-2/2025/airbnb-50-of-users-turn-to-ai-bot-for-customer-service

Airbnb has rolled out an artificial intelligence (AI) bot for customer service in the U.S.
CEO Brian Chesky addressed the use of this tool during the company’s recent first-quarter earnings call, TechCrunch reported Friday (May 2), saying that 50% of customers were already turning to the…

This story appeared on pymnts.com, 2025-05-04 22:09:44.
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