Half of businesses rethink ditching humans for customer service bots

go.theregister.com/feed/www.theregister.com/2025/06/11/gartner_ai_customer_service

Half of businesses rethink ditching humans for customer service bots
Agentless contact center 'not yet technically feasible, nor operationally desirable'
Good news for consumers frustrated by wading through pools of AI treacle in search of customer service - businesses are reportedly…

This story appeared on go.theregister.com, 2025-06-11 12:15:10.
The Entire Business World on a Single Page. Free to Use →