Salesforce AI is handling customer inquiries with 93% accuracy, Marc Benioff says

businessinsider.com/marc-benioff-says-ai-working-with-93-accuracy-customer-service-2025-6

Marc Benioff has AI handling many tasks at Salesforce.
Anadolu/Anadolu via Getty Images
Marc Benioff said AI at Salesforce achieves 93% accuracy in customer interactions.
We're in the midst of a "digital labor revolution," potentially worth trillions, Benioff says.
"AI is doing 30 to 50%…

This story appeared on businessinsider.com, 2025-06-26 20:25:43.
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