Why did US court block most Trump tariffs?
How will tariff ruling impact US importers?
What caused Nvidia's stock surge despite China ban?
Why is Tesla launching Robotaxi in Austin in June?
How will United-JetBlue alliance affect air travel?
Why did Elon Musk leave Trump administration?
What’s behind Victoria’s Secret website outage?
The Human Touch In Modern-Day Customer Support: Striking The Perfect Balance
forbes.com/councils/forbestechcouncil/2025/05/28/the-human-touch-in-modern-day-customer-support-striking-the-perfect-balance
Hamed Mazrouei, Founder and CEO Vivant and Milagro.
Automated chatbots respond in milliseconds. Self-service portals are available 24/7. Sure, these tools may help with hold times, yet when a customer feels unheard, no algorithm or generative AI agent will be able to reverse frustration…
This story appeared on forbes.com, 2025-05-28 13:00:00.