Businesses Turn Customer Frustration Into Source of Innovation

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Businesses Turn Customer Frustration Into Source of Innovation

pymnts.com/opinion/2025/businesses-turn-customer-frustration-into-source-of-innovation

Customer feedback is a call to action and a source of innovation, Concora Credit SVP of Operations Kari Lyncha writes in a new PYMNTS eBook, “The Listening Economy: How Customer Conversations Are Transforming Financial Services.”

Customer feedback isn’t just commentary to be collected…

This story appeared on pymnts.com, 2025-05-09 08:00:53.