AT&T's switch from ChatGPT to open-source AI helped it hang on to thousands of customers

Why is the US ending the Energy Star program? How will Trump's tariffs impact US automakers? What caused Apple's Safari search to decline? Why did WeightWatchers file for bankruptcy? How are US-China trade talks affecting markets? Why is Disney building a new park in Abu Dhabi? What risks does the Fed see from tariff policies? How did Bumble's revenue drop affect its stock? Why is Ford raising prices on Mexico-made cars?

AT&T's switch from ChatGPT to open-source AI helped it hang on to thousands of customers

businessinsider.com/att-open-source-ai-better-than-chatgpt-customer-service-calls-2025-5

AT&T changed AI tools and reaped the benefits.
Getty Images; Alyssa Powell/ BI
AT&T uses AI to categorize 40 million customer service calls annually.
ChatGPT initially helped but was costly, so AT&T developed a cheaper, faster open-source AI system.
This article is part of "How AI Is…

This story appeared on businessinsider.com, 2025-05-07 14:30:34.