I called Klarna's new AI doppelganger of its CEO. Here's what it said about why humans are necessary at work

businessinsider.com/klarna-ceo-chatbot-answers-questions-about-ai-2025-6

Klarna users can chat with its AI CEO on the phone.
SUPANTHA MUKHERJEE/REUTERS
Klarna is all in on AI, so much so that it made a chatbot of its CEO to take customer service calls.
The AI said it handles routine queries, freeing up human workers to focus on complex issues.
We called up…

This story appeared on businessinsider.com, 2025-06-12 20:38:40.
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