After Firing 700 Humans For AI, Klarna Now Wants Them Back—'Tons Of Klarna Users Would Enjoy Working For Us,' Says CEO

benzinga.com/news/25/05/45484749/after-firing-700-humans-for-ai-klarna-now-wants-them-back-tons-of-klarna-users-would-enjoy-working-for-us-sa

Klarna is backpedaling after cutting hundreds of human jobs and replacing them with artificial intelligence. The Swedish buy-now-pay-later company now says real people are essential to customer service and plans to bring them back—but in a gig-style setup.
From All-In on AI to Human…

This story appeared on benzinga.com, 2025-05-18 17:30:29.
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