Bank of America Employs AI to Answer Client Payments Questions

pymnts.com/artificial-intelligence-2/2025/bank-of-america-employs-ai-to-answer-client-payments-questions

Bank of America is using AI to help its Global Payments Solutions team serve clients.




The new Ask Global Payments Solutions (AskGPS) tool, announced Tuesday (Sept. 30), lets employees pose “simple to complex” client queries and get answers within seconds. The tool was created…

This story appeared on pymnts.com, 2025-09-30 07:00:38.
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