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How To Transition From Captive To Independent Technology Services
forbes.com/councils/forbestechcouncil/2025/06/17/how-to-transition-from-captive-to-independent-technology-services
The cultural challenge we faced was transforming a legacy captive mindset into one that is customer-obsessed and focused on customer delight and outcomes.
This story appeared on forbes.com, 2025-06-17 14:30:00.