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Klarna’s ‘overzealous’ AI-led cost reduction hits quality
siliconrepublic.com/business/klarna-ai-hiring-humans-forrester
The company blames outsourced human customer service agents for the dip in quality.
Read more: Klarna’s ‘overzealous’ AI-led cost reduction hits quality
This story appeared on siliconrepublic.com, 2025-06-04 14:30:03.