Klarna Is Hiring Customer Service Agents After AI Couldn't Cut It on Calls, According to the Company's CEO

entrepreneur.com/business-news/klarna-ceo-reverses-course-by-hiring-more-humans-not-ai/491396

Klarna Is Hiring Customer Service Agents After AI Couldn't Cut It on Calls, According to the Company's CEO Klarna released an AI chatbot and implemented an AI-induced hiring freeze last year.
Key Takeaways
Months after touting AI's potential to replace human work, Klarna CEO Sebastian…

This story appeared on entrepreneur.com, 2025-05-09 18:27:29.
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