The CEO of Shangri-La Hotels explains the core of Asian hospitality: Not ‘silver candlesticks,’ but ‘warmth and attention to detail’

fortune.com/2025/11/20/shangri-la-hotel-ceo-kuok-hui-kwong-asia-hospitality

Most prominent hotel groups don’t actually own their hotels. Instead, when you stay at a Marriott or a Hilton, the building is often owned by someone else—usually a developer—while the hotel company handles the operations.
That’s not the case for Shangri-La Hotel and Resorts, founded by…

This story appeared on fortune.com, 2025-11-20 09:35:31.
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