#NATIONALAUDITOFFICE News
Tax helpline callers left on hold for nearly eight centuries
theregister.com Appalling service levels at Britain's tax collector meant customers phoning in with inquiries were collectively left on hold for 798 years in fiscal 2023. This is according…
UK taxpayers left on hold for 800 years, says spending watchdog
euronews.com In a damning report, the UK's public spending watchdog - the National Audit Office (NAO) found HM Revenue & Customs' (HMRC) customer service was "in a declining spiral" and…
Brexit border system outage puts perishable goods transport in peril
theregister.com A power outage affecting one of the IT systems used to process imports to the UK has caused delays to perishable goods crossing the border, which businesses have described…
U.K. tax authority HMRC kept Brits on hold for nearly 800 years last fiscal year
fortune.com UK customers spent almost 800 years in total on hold to the country’s tax authority last fiscal year, according to the government spending watchdog, which said more than…
Call waiting times at HMRC rise 350% in five years, says NAO report
theguardian.com Average call waiting times at HM Revenue and Customs have soared by more than 350% in five years, with increasing numbers of people not getting through in the first place or…